Thank you for shopping at Monterno, your go-to destination for exquisite bed furniture. We want you to have a hassle-free and enjoyable shopping experience with us. In case you are not completely satisfied with your purchase, we have outlined our Refund and Return Policy below:

1. 30-Day Return Policy: We offer a 30-day return policy, starting from the date of delivery, for all eligible products. If you are not satisfied with your purchase or have changed your mind, you can initiate a return within this period.

2. Eligibility for Return: To be eligible for a return, the following conditions must be met:

• The product must be unused, in its original packaging, and in the same condition as when it was delivered.
• All accessories, parts, and free gifts that came with the product must be included in the return.

3. Return Process: If you wish to return a product, please follow these steps: a. Contact our customer support team within the 30-day return period to initiate the return process. You can reach out to us via [Contact Information]. b. Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number. c. Pack the product securely in its original packaging, including all accessories and free gifts. d. Clearly write the RA number on the package for easy identification. e. Ship the product back to our designated return address. Please note that the return shipping costs will be borne by you, the customer.

4. Refund Process: Once we receive and inspect the returned product, we will notify you of the status of your return. If the return is approved, we will process the refund to your original payment method within [number of days] from the date of approval.

5. Non-Returnable Items: The following items are not eligible for return:

• Products that have been used or are not in their original condition.
• Custom-made or personalized products.
• Products that are damaged due to misuse, neglect, or improper handling.

6. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately upon delivery. We will arrange for a replacement or refund, depending on your preference. Please provide photographic evidence of the damage or defect for our records.

7. Cancellation Policy: You may cancel your order at any time before it has been shipped. Once the order is shipped, the return policy mentioned above will apply.

8. Exchange Policy: At this time, we do not offer direct exchanges. If you wish to exchange a product, you can follow the return process and place a new order for the desired item.

We strive to provide you with the best possible service and ensure that you are completely satisfied with your purchase from Monterno. If you have any questions or need assistance with the return process, please don’t hesitate to contact our customer support team at [+44 7716 330365].

Thank you for choosing Monterno for all your bed furniture needs!